To Our Customers in the United States Using Our International Online Store
Please be advised that EMS has temporarily suspended parcel acceptance to the United States.
For more details, please refer to the official notice here:
Japan Post Information
Because we want to ensure that your orders are delivered safely, we have decided to suspend shipments to the U.S. until the situation improves.
For customers with existing orders, we sincerely apologize for the inconvenience, and kindly ask for your patience—shipping may be delayed by about one month.
If you would like to receive your order sooner
We can arrange shipping via Yamato Transport International Courier Service instead of EMS. However, please note that this option comes with higher costs, including customs fees and other surcharges, which will be charged to you upon delivery.
We will only proceed with this option if you fully agree to these terms. Please also understand that we cannot guarantee the exact number of days it will take for your package to arrive.
(This alternative option is available only for existing customers.)
We greatly appreciate your understanding, patience, and continued support.
Sincerely,
Enchantlic Enchantilly International Online Sales Department