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For Customers Using Overseas Site

30,000 JPY

About shipping cost

Please follow the instructions below to place an order from our overseas site. Please also refer to the image. 1. Please refer to the EE Japanese website. 2. Click the “blue button” to add the products to your cart. (Please note that we will not settle your payment on the Japanese website.) 3. Once all the items are in the cart, please take a “screenshot” as shown in the image. 4. DM the screenshot to EE’s Instagram account. Instagram→https://www.instagram.com/enchantlicenchantilly/ Instagram店長→https://www.instagram.com/tenchozero/ The total amount in the screenshot includes Japanese consumption tax. We will notify you with a tax-exempt amount. Minimum of 15,000 yen total purchase is required for shipping overseas. 5. We will create a dedicated page for you on our overseas site. On that page, please make payment. Payment must be made within 5 days of placing your order. 6. After making payment, your shipment will be prepared. For any questions, please contact in English or Japanese. ************************** 【About Shipping Address】 We cannot accept shipments to P.O. Box or warehouse. Please be sure to provide the same address as the person placing the order. 【About Informal Entry】 We only offer informal entry for international shipping. If the total value of the order exceeds 200,000 yen, we will ship your order in two or more packages as the informal entry cannot be applied. We will consult with you when placing the order. 【After Shipment】 Once the product leaves Japan, we are unable to track your package. Therefore, it is the customer's responsibility to check the tracking information until the package is received. If the package is returned to us for any reason other than our fault, the returning shipping cost and re-shipping cost will be charged at the regular shipping rate. 【If the Package is Returned to Japan Due to Refusal of Receipt】 We will keep the returned item for 6 months. We will charge the full cost of re-shipping. Please note if we are unable to contact you within the storage period, the items will be disposed of after 6 months. ************************** [ For Customers Using Japanese Forwarding Company ] As per the terms and condition of our online shopping service in Japan, in the event of any defects in the product, please contact us directly via email on the same day of the product’s arrival. If you use our Japanese online shopping service, the product will be considered “arrived” once it reaches the forwarding company in Japan, and the warranty and support period for the product will not be applicable afterwards. We will not be able to provide assistance for damages or other issues that may occur during transit. We kindly ask for your understanding regarding the above risks. Please refer to our page regarding the Japanese Specified Commercial Transactions Act. https://e-enchantilly.com/tokushoho

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